SERVICE & MAINTENANCE

 

Proactive Service & Maintenance Solution

At RUNI, we believe in providing comprehensive solutions beyond just delivering great machines. We understand that correct usage, regular maintenance, and effective control are vital for optimal performance and longevity of your equipment. That's why we take pride in our service department, committed to ensuring your satisfaction and operational efficiency.

In our direct markets, we handle all service inquiries from our locations in Denmark and Chicago. In other markets, our network of distributors is ready to offer their excellent service and support and assist with your every need.

Installation, Commissioning and Training

At RUNI, we understand that the journey to optimal equipment performance begins with proper setup and comprehensive training. That's why we don't just deliver machines; we ensure they are installed correctly and commissioned on-site, guiding you through each step of the process. Our experienced technicians provide specific technical instructions following installation, empowering your team to operate the equipment confidently and effectively so you can achieve maximum potential of our machinery from day one.

Maintenance Services

Our highly skilled technicians are dedicated to keeping your RUNI machine finely tuned for peak performance. Whether it's an annual check-up, routine maintenance after a certain number of running hours, or a thorough inspection of an older machine, our team ensures that your equipment operates at its best. Should you have any questions or require further assistance, our service team is readily available to provide guidance and support.

Efficient Spare Parts Management

We understand the urgency of spare parts, which is why our service department is always prepared to swiftly assist you. Whether you need replacements or updates, we offer quick delivery of spare parts to minimize downtime and ensure continuous operation of your equipment.

Responsive Breakdown Support

In the unfortunate event of a breakdown, our service department is just a call or email away. Our experienced team can provide immediate assistance and resolve many issues over the phone or via email. If onsite support is required, we'll send a RUNI technician to diagnose and resolve the issue, ensuring minimal disruption to your operations.

Remote Access and Troubleshooting

To further enhance our support capabilities, we utilize technology such as remote access to facilitate easy troubleshooting and diagnostics. This allows our technicians to see what is going on with your machine in real-time and help you make necessary adjustments to the settings.  This way we can provide support and guidance remotely, reducing the need for onsite visits and minimizing downtime.

Tailored Service Agreements

For customers in our direct markets, we offer comprehensive service agreements tailored to your needs. These agreements include yearly maintenance visits by a skilled RUNI technician to fine-tune your machine for optimal workflow and results. We implement scheduled maintenance programs to proactively inspect and service machines at regular intervals.

By adopting this proactive approach to maintenance, we aim to detect and address potential issues before they escalate, minimizing the risk of costly downtime and subsequent damages. This approach not only extends the lifespan of your equipment but also improves its overall efficiency, resulting in more predictable operating costs and giving you peace of mind.

Continued Support

At RUNI, we are committed to your long-term success. We continuously strive to meet your evolving needs with our service offerings and support infrastructure. Whether it's training sessions, upgrades, or retrofitting options, we're here to ensure that your equipment operates at its highest potential, maximizing your productivity and efficiency.

Contact: 

You can find our technicians in our Personnel page, or you can contact the service department here:

Global Headquaters: Tlf.: +45 97371799 / Email: service@runi.dk

US Office: + 1 (630) 422-3172 / Email: runi-us@runi.dk